A Patient-­Centered Medical Home 


pcmhsealOur mission as a Patient-­‐Centered Medical Home is to improve the delivery of health care though the effective use of PCMH essentials that include: improved access to care, use of an electronic health record, managed care for chronic illness and preventative screening services. We are pleased to provide you and your family a more coordinated, team-­‐based approach to meeting your health care needs. Hillcrest Clinics are proud to be a National Committee of Quality Assurance – Patient Centered Medical Home™. NCQA recognizes practices that use systematic processes and information technology to enhance the quality of patient care. “Good information at the point of care is crucial to delivering quality health care,” said NCQA President Margaret E. O’Kane. NCQA PCMH identifies clinicians who make the most of clinical information to make better decisions and provide better follow-­‐up care.

What is a Patient-­‐Centered Medical Home?

The patient-­‐centered medical home (PCMH) is a coordinated, team-­‐based approach to delivering your health care services. In addition to providing comprehensive, quality health care, your physician will work to ensure that:
  • Preventative screenings are completed
  • Care is coordinated with specialists when necessary
  • Chronic illness is effectively managed

The idea is to use processes that are systematic, patient-­‐centered, and coordinated to manage your care and improve your health. The patient-­‐centered medical home is a model of care that strengthens the physician-­‐patient relationship. You will be encouraged to establish a relationship with your primary care physician. Your physician will lead a team of clinicians that are collectively responsible for providing for your health care needs and arranging for appropriate care with other qualified clinicians and/or specialists. This model results in more personalized, coordinated, effective and efficient care. An accomplished medical home environment is achieved through:
  • Increased accessibility to evidence-­‐based care and self management support
  • Improved communication among patients, clinicians and staff across multiple settings
  • Utilization of an electronic health record system to prescribe, communicate, track results, obtain clinical support information and monitor performance
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If you have a concern regarding the quality of care you received during your treatment at any one of the Hillcrest Clinics, or simply want to discuss an experience you may have had, please call our dedicated Patient Relations phone number at (254) 202-9680 Monday through Friday 8:00am-5:00pm.

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